Jhon Dave Ponce
PORTFOLIO
Social Media Manager | Technical Support | Virtual Assistant
A Little
About Me
I am a virtual assistant currently based in Philippines. I've been working in BPO industry for the past three years. It was only in the past one that I decided to focus full-time on remote jobs.
Work Experience
Agency Work
Customer Support Technician
Diversify OSS. (2022-2023)
Technical Support Representative
Concentrix CVG. (2021-2022)
- Appointment Setting
- Billing
- Dispatching Work Order
- Email Management
- Inbound Calls
- Outbound Calls
- Order Taking & Management
- Shipping/Logistics
- Troubleshooting
- Warranty Claims
- Billing
- Chat Management
- Email Management
- Outbound Calls
- Order Management
- Photography & Editing
- Shipping & Logistics
- Subscription Management
- Troubleshooting
- Warranty Claims
Freelance Work
VA - Customer Service
Elementor (2023)
QA Virtual Assistant
Subemo (2023)
- Billing
- Chat Management
- Domain Management
- Email Management
- License & Installations
- Subscription Management
- Web Design
- WordPress Management
- Bottleneck Analysis
- Claims Management
- Case Quality Analysis
- Daily Operations Report
- Order Management
- Productivity Management
- Publishing Knowledge Base
- Queue Management
Social Media Manager
RLC - IPS (2023)
- Ads Management
- Content Writing
- Graphic Design
- Hashtag Strategy
- Inventory Management
- Listing Presentations
- Leads Management
- Monthly Overview of Analytics & Strategy
- Scheduling Posts on All Social Media Content
- Revamping Real Estate Documents
Apps & Software Used
Elementor
Zendesk
WordPress
Shopify
Slack
Loom
Kustomer
MS Teams
Zoom
Trello
HotJar
Atlassian
Office 365
Five9 Dialer
HubStaff
Meta Business
Gorgias
Dialpad
Skype
Salesforce
Google Workspace
NetSuite
Canva
My Art
HERE'S MY WEB DESIGN SAMPLE:
Created for The CLIENT and used FOR THEIR TRAVEL & TOUR BUSINESS.
Click the link below to navigate the website:
My Art
HERE'S MY YOUTUBE ADS SAMPLE:
Created for The CLIENT and posted for their
real estate business.
Click the link below to check the video:
work examples
A sample of posters, one pager, and business card created by me
My Tools & Equipment
Main Device Specs
Backup Device Specs
Backup Internet Speedtest Result
Main Internet Speedtest Result
My workspace
Work
with Me
San Pedro, Laguna 4023 Philippines
+63 955 140 5023
dadaaveponce16@gmail.com
Jhon Dave Ponce